How it works

Checkout

authorization

When a shopper selected Ratepay's payment method, we do several velocity and fraud checks. Based on their results we accept or decline the transaction. There is no status like PENDING. In case of SUCCESS, you can start fulfilling the purchase order immediately.

Shipping and invoicing

capture

We can generate the invoice on behalf of you whenever we get a capture call. We expect capture calls in parallel to each (partial) shipment.

Contact Details

For the best customer experience, we provide several contact details to the shoppers at the bottom of each correspondence.

Questions about payment

• Ratepay's e-mail address
• Ratepay's phone number (incl. service hours and charges which may apply)
• Link to the Ratepay self-service portal myratepay.com

Questions regarding the order

• Your service e-mail address
• Your phone number (incl. service hours and charges which may apply)

Payment terms

If the shopper chose to pay by

Open Invoice they will have 14 days to complete the payment.

SEPA Direct Debit the order amount will be debited to their bank account 3 days following capture.

Dunning stroke

Customer Service requests

complete cancellation

capture with amount = 0, capturemode = completed

partial cancellation

capture (amount = 0, capturemode = completed)

refund

complete/partial

On myratepay.com shoppers can fill out specific contact forms to trigger cancellations, refunds and other more individual actions.