Correspondences from Ratepay
List of correspondence that Ratepay sends to customers
Open Invoice
| Correspondence type | Optional | Triggered by... |
|---|---|---|
| Invoice | x | Transmission of Confirmation Deliver / Capture to Ratepay |
| Payment information | x | Transmission of Confirmation Deliver / Capture to Ratepay |
| Payment confirmation | Payment by the customer | |
| Payment reminder | Reaching of the due date | |
| First dunning | Reaching of due date, mentioned in payment reminder | |
| Last dunning | Reaching of due date, mentioned in first dunning |
Direct Debit
| Correspondence type | Optional | Triggered by... |
|---|---|---|
| Invoice | x | Transmission of Confirmation Deliver / Capture to Ratepay |
| SEPA prenotification | Transmission of Confirmation Deliver / Capture to Ratepay |
Instalments
| Correspondence type | Optional | Triggered by... |
|---|---|---|
| Invoice | x | Transmission of Confirmation Deliver / Capture to Ratepay |
| Order information | x | Transmission of order to Ratepay |
| Initial instalment plan | Transmission of Confirmation Deliver / Capture to Ratepay | |
| Updated instalment plan | Transmission of Credit / Refund to Ratepay | |
| SEPA prenotification | Transmission of Confirmation Deliver / Capture to Ratepay | |
| Payment reminder | Reaching of the due date | |
| First dunning | Reaching of due date, mentioned in payment reminder | |
| Last dunning | Reaching of due date, mentioned in first dunning | |
| Total repayment | Reaching of due date, mentioned in last dunning |